Privacy Policy for Brightnest Cleaning
Effective date: 2026-10-21
Brightnest Cleaning (“Brightnest,” “we,” “us,” or “our”) is a family-run residential cleaning service in Pune offering deep cleaning, move-out cleaning, and weekly plans. We respect your privacy and are committed to protecting personal information collected through our website and related services. If you have questions about this policy, contact us at qa-builder@neweb.ai.
Information We Collect
We collect information you provide directly and information collected automatically.
- Information you provide: name, email address, phone number, service address, service preferences (type of cleaning, schedule), payment details, and any messages you send to us.
- Automatic information: usage data such as pages visited, IP address, device and browser details, and timestamps collected through server logs and analytics tools.
- Cookies and similar technologies: small data files stored on your device to improve site functionality, remember preferences, and support analytics and marketing.
How We Use Information
- To provide, operate, and improve our services, process bookings, and send confirmations and invoices.
- To communicate about appointments, updates, promotions, and policy changes.
- To personalize and optimize your experience on our website.
- To detect, prevent, and investigate fraud or other illegal activities.
Sharing and Disclosure
We do not sell your personal information. We may share information in limited circumstances:
- With service providers and contractors who perform functions on our behalf (payment processors, scheduling platforms, background check providers).
- With third parties when required by law or to respond to legal process.
- To protect the rights, property, or safety of Brightnest, our users, or others.
- In connection with a merger, sale, or business transfer—if that occurs, we will require the recipient to respect the privacy promises in this policy.
Cookies and Tracking
We use cookies and similar technologies for site functionality, analytics, and marketing. You can manage cookie preferences through your browser settings; disabling cookies may affect site performance and features.
Your Rights
- Access: You may request a copy of personal information we hold about you.
- Correction: You may request corrections to inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information where required by law.
- Objection/Restriction: You may object to or request restrictions on certain processing activities.
To exercise these rights or for privacy questions, contact us at qa-builder@neweb.ai. We will respond in accordance with applicable law.
Data Security and Retention
We use administrative, technical, and physical measures to protect personal information. We retain data as needed for business purposes, legal obligations, or as permitted by law.
Changes to This Policy
We may update this policy; we will post the revised policy on the website with an updated effective date.
Contact: qa-builder@neweb.ai